How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information. Our systems use up-to-date, industry-standard technologies and processes to secure your information. Your personal information is contained behind secured networks and is accessible only by company approved personnel who 1) have special access rights to such systems, 2) utilize the information only for customer service needs and 3) are required to keep the information secure and confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive credit information you supply is transmitted via 128bit Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone numbers, credit card information or other pertinent information in regard to the sale. We may also ask you optional questions which we will use to create a demographic profile of our store visitors. You may, however, visit our site anonymously.
We may also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is never used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
How do we use your information?
We may use the information we collect from you when you create an account, register to receive an e-newsletter, purchase products, enter a contest or promotion, respond to a survey, questionnaire, or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e- mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members- only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
We may also use the information to make future offers available to you through (but not limited to) our own marketing efforts, our affiliates, partners, suppliers, vendors and business associates. From time to time, you may receive special offers such as discounts, savings coupons or invitations to participate in surveys. You are not obligated to participate, and you may request not to be contacted in the future.
Do we disclose the information we collect to outside parties?
We may sell, trade, or transfer to outside parties your non-personally identifiable information, but we do not include any information in regard to your credit or payment information. The term “outside parties” includes sales and marketing companies unrelated to Techsupportsecure, website hosting partners, and other parties who assist us in operating our website, conducting our business, or servicing you. Any outside parties must agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
How can you opt-out, remove or modify information you have provided to us?
If you wish to opt-out of an e-mail subscription, please do so by changing your preferences in the “My Account” section. Please note that due to e-mail production schedules you may receive any e-mails already placed into production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction, as well as for general record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including any broken links or problems accessing the sites).
Changes to our policy
This policy was last modified Dec 2017.
Questions and feedback
We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy or any other issue to the Techsupportsecure Help Desk.
Online policy only
Terms and conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website.