* Please read this Policy in full – our Return Policy is product specific *
We recommend that you always read the return policy in its entirety for all online purchases from any business. Please review our entire return policy so that you understand our process for handling returns.
To determine which return policy pertains to the item you wish to return, the return policy related to your item may be indicated on your invoice, and in the products description shown on the website. The return policy period begins from the date of delivery and must be returned WITHIN the specified time period.
Please read this policy to ensure you follow all the instructions for making a return.
Returns and Exchanges
Techsupportsecure is happy to replace a gift with another selection, or issue a gift card credit or refund according to Our Guarantee described below. Holiday returns are issued in the form of a gift card credit.
To return or exchange an item, please follow these steps:
- Contact our Returns Center at +1 510 921 7777 between 9 a.m. and 5 p.m. EST to begin processing your return or exchange.The Returns Desk will supply you with a Return Authorization Code (RAC) and return shipping address, along with any specific shipping instructions. Some returns will require a special form to be included with your shipment or attached to the outside of the package; instructions will be provided and are item-specific.2. Repack the item to be returned in its original packaging, including any other materials or accessories enclosed in the original shipment (see Original Packaging for specific requirements). Please ensure that you include the RAC in your return package. If the RAC is not enclosed, the Return Center may refuse and return the shipment, or your item may risk forfeiture.3. For your security, please ship your return with an insured courier (such as FedEx, UPS, USPS Parcel Post) and retain your receipt. Techsupportsecure is not responsible for items damaged or lost in transit.NOTE: Returning a product to our Returns Center that is not in resalable condition and/or without a Return Authorization Code risks forfeiture of product. Please follow all return instructions!
Handling Returns by Email
To send your Return Request by email, click here to access our contact form. Please note that return requests sent by email may take up to 24 hours for response, but the Returns Center will institute the return period from the time the communications was received. The appropriate form and RAC # will be provided by return email. Please be sure to turn off any spam and junk-mail filters. Follow all other steps listed above.
To request a copy of the Return Form, including any additional shipping instructions, click here.
At Techsupportsecure, we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not satisfied with your gift, please notify us, and we will exchange it, issue a gift card credit or refund.
Holiday returns are issued in the form of a gift card credit.
Please note that some items are non-returnable due to the nature of the product. All non-returnable items are specifically listed within this policy. Other items have a strict 7-day return period and cannot be returned after the return period has expired. Please review the products listed within the 7-day return category and ensure you initiate the return process immediately.
All items must be in new resalable condition and in their original packaging.
A return must be received no later than the number of days specified for that item.
All returns are subject to a 15% Restocking Fee. Some items may be returned with no restocking fee and will be noted on the website.
Refunds will be issued in the same method as the original payment. All purchases involving the use of a gift card will be credited back to the original form(s) of tender; the portion applied by use of a gift card will be credited back to a gift card.
Items must be returned in the same packaging as they were delivered to you. (Packaging referring to the items original retail packaging, not the outside carton it was shipped in). Items not packaged, (for example: software, etc…) must have all tags, stickers, and labels attached as when delivered, and show no signs of wear or use. Certain items may be enclosed in special, easy-to-open packaging so the item can be readily viewed; in this case, your return must include all original packaging materials, paperwork, certificates and any accessories.
Upon receiving your return, the item will be reviewed by our Returns Evaluation Department (RED team) for approval and assessment. Items determined by RED team showing signs of wear or use may not qualify for return. In some cases a 15% restocking fee may apply and you will be notified if this is the case. If an item is returned new but after the time period allowed, we may still accept the return and issue a store credit for the entire purchase price of the item.
*Please note that items showing signs of wear and/or certain opened items cannot be accepted for return. (Review list of Non-returnable Items).
Refunds or Credits
Once we receive your returned item and it is accepted into our system, your refund or exchanged item will be processed usually within 7-10 days. For refunds it may take a little longer after the refund is issued by us to show up on your credit card as this depends on your own banks policy for indicating the credit.
You must initiate your return within the allotted time period and make contact with our Returns Center as soon as possible. Items accepted by our RED team for a refund will be refunded in the original tender. Items purchased in part or in full with a gift card/certificate will only be refunded in the amount that was paid in the original tender; the amount that was applied from the use of a gift card will be returned back to the gift card. In the event an item is deemed non-refundable, a store credit will be issued in the form of a gift card in the full amount of the earned credit.
Final Sale Items
Final Sale Items: All items marked for Final Sale may not be returned or exchanged and are sold to you “As Is” and will be indicated.
Shipping, Handling and Processing Fees
Shipping, Handling & Processing charges are NOT refunded, and it is your responsibility to pay any shipping fees to return the item. Our Return Centers will refuse any packages requiring payment for freight or handling charges, unless an authorization was given.
If you return an item because it is defective, it is not the item you ordered, or it was damaged in shipping, Techsupportsecure will credit all reasonable and customary freight charges. Our Returns Evaluation Department thoroughly inspects all returns to verify the product delivered was damaged or defective.
Exchange Shipping Fees
In the event of an exchange (for non-defective items), you will be responsible to pay the shipping, handling and processing fees to have your new exchanged item delivered to you. These fees can be billed to your credit card or taken by the Return Center at the time of your RAC # request. At the time of the transaction process, a customer support representative will notify you of the return shipping fees based on the product ordered and your shipping location.
Holiday Returns will be exchanged or refunded with a merchandise gift card for the value of the original purchase price. Please check back for our additional holiday return policy soon.
Package Damaged in Delivery
You must notify the delivery company immediately to inform them that the package received was damaged, and that it has affected the item inside. You must also notify the Return Center within two (2) days of receipt that your package was damaged in delivery. If you are present to receive delivery, and the package has clearly sustained visible and significant damage, you may refuse delivery on those grounds.
Products with 7-Day Return Period
*Please contact us immediately to initiate a return.*
The following are limited to a 7-day return period. We are sorry we cannot take returns after seven (7) days. All items come with a warranty, and the contact information listed on the warranty should be used for any and all repairs, damages and defects.
– All Electronic items not listed in other categories
Any opened, unpackaged, unwrapped, non-defective item in unsellable condition, AND the following listed products, including – but not limited to:
– Gift cards
– “Final Sale” marked items
– Refurbished items marked “Final Sale”
– Opened Printers
– Ink cartridges
– Other select items, as noted on the product description page